FAQs

How does the process of delivery of my therapies get started?
Your physician notifies NuLife Med regarding your date of procedure. A few days before that procedure, your NuLife Med service professional will give you a call to get the ball rolling, set up a convenient delivery time and answer your questions. If you want to get that process moving sooner, email info@nulifemed.net or call us toll free at 877.359.6535.

What do my physician-prescribed therapies do and how do I use them effectively?
Your NuLife Med service professional will walk through that upon delivery or even at their initial call with you if you wish. If you’re curious before delivery, please check out product descriptions, pictures and videos in the product section of the website.

How do I get assistance in the rare instance that I need troubleshooting help for using the machine?
NuLife Med wants to make sure you know how to use your therapy correctly according to your physician’s prescription. Your service technician is available for you 7 days a week to answer any questions you might have. This website also contains videos for each therapy in the patients section and troubleshooting information for each product under the products section.

Following delivery I lost the business card contact information of my NuLife Med service representative. How do I get contact information?
Simply email info@nulifemed.net or call us toll free at 877.359.6535.

Why do I get an Explanation of Benefits (EOB) from my insurance company and what do I do with it?
During or soon after your course of therapy, your insurance company will send you an Explanation of Benefits (EOB) document. The insurance company is simply giving you notice of their earliest estimates of how your insurance plan will work with NuLife Med therapies. This is not a bill. Neither is it a cause for concern. The negotiation process between providers and insurers can be lengthy. We work to get the benefits for which you have paid. Please make a copy of it and submit it to NuLife Med in the self-addressed envelope we provide.

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